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Terms & Conditions

Refund policy

Privacy policy

Accessibility statement

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Effective Date: 12 July 2026

Welcome to Jackie Hillegers website. By accessing this website, booking a service, purchasing a digital product, or participating in any session, you agree to the following Terms & Conditions. Please read them carefully before using this website or engaging with any of our services.

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Jackie Hillegers provides wellbeing services including guided Nervous System Reset sessions, workplace wellbeing experiences, mindful photography sessions, holistic counselling, creative arts therapy, workshops, speaking engagements and digital wellbeing resources. Throughout these Terms & Conditions, "we", "our" and "us" refer to Jackie Hillegers.

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Services may include:

• Workplace Nervous System Reset sessions

• Guided wellbeing experiences

• Mindful photography experiences

• Holistic counselling

• Creative Arts Therapy

• Workshops and presentations

• Digital audio recordings

• Downloadable wellbeing resources

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Descriptions on this website are intended to provide general information. Services may be updated or modified from time to time. Bookings are confirmed once payment (or deposit where applicable) has been received. We reserve the right to decline or cancel a booking where necessary due to unforeseen circumstances. If this occurs, any payment received will be refunded or transferred to another suitable date.

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Cancellations and Rescheduling

If you need to cancel or reschedule your appointment, please provide as much notice as possible.

• Cancellations made more than 24 hours before a scheduled session may be rescheduled or refunded.

• Cancellations within 24 hours may incur a cancellation fee unless exceptional circumstances apply.

• Failure to attend a booked session without notice may result in the full session fee being charged.

Different cancellation terms may apply to workshops, group bookings or corporate events and will be outlined during the booking process.

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Corporate and Workplace Sessions

Workplace sessions are designed to support employee wellbeing through guided nervous system regulation, relaxation and mindful awareness. These sessions are educational and wellbeing-focused. They are not intended to replace professional medical, psychological or psychiatric care. Employers remain responsible for ensuring the suitability of workplace facilities and participant safety during sessions.

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Digital Downloads

Digital products are supplied for personal use only. When purchasing a digital recording or downloadable resource you agree that you will not:

• copy or redistribute the material

• upload recordings to other websites

• share download links with others

• sell, reproduce or modify the content without written permission

Due to the nature of digital products, refunds are generally not available once files have been downloaded unless required under Australian Consumer Law.

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Health Disclaimer

Our services aim to support general wellbeing, relaxation, emotional awareness and nervous system regulation.

They are not medical treatment, psychological therapy, crisis intervention or emergency care. If you are experiencing significant mental health concerns, thoughts of self-harm, or a medical emergency, please seek assistance from your doctor, psychologist, mental health professional or emergency services immediately. Always consult an appropriately qualified health professional regarding any medical or mental health condition.

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Photography Sessions safety

Mindful photography experiences focus on creativity, presence and wellbeing. Participants retain ownership of photographs they personally create during sessions. Any photographs taken by Jackie Hillegers for promotional purposes will only be used with written permission. Mindful Photography sessions are conducted in outdoor and natural environments, which may include uneven ground, walking tracks, beaches, parks or other public locations. By participating, you acknowledge that these environments may present natural hazards and agree to take reasonable care for your own safety and the safety of your personal belongings. Participants attend photography sessions at their own risk and are responsible for ensuring they are physically able to participate. Appropriate footwear, sun protection, hydration and weather-appropriate clothing are recommended. Jackie Hillegers accepts no responsibility for loss of, theft of, or damage to personal property, including cameras, smartphones, lenses, accessories or other equipment brought to a session. To the extent permitted by law, Jackie Hillegers is not liable for injuries, slips, trips, falls or accidents arising from a participant's actions, failure to follow reasonable instructions, or risks inherent in outdoor environments. Nothing in these Terms & Conditions excludes, restricts or modifies any rights or guarantees that cannot be excluded under Australian Consumer Law.

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Intellectual Property

All written content, guided recordings, meditations, nervous system reset sessions, photographs, artwork, graphics, downloadable resources and educational materials on this website remain the intellectual property of Jackie Hillegers unless otherwise stated. No material may be copied, reproduced, distributed or used commercially without prior written permission.

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Website Content

We aim to ensure all information on this website is accurate and current. However, information may change without notice and we cannot guarantee that all content will always be complete, accurate or up to date.

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Limitation of Liability

To the extent permitted by law, Jackie Hillegers accepts no liability for any direct or indirect loss arising from the use of this website, participation in services or reliance on information provided. Nothing within these Terms excludes rights available under Australian Consumer Law.

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Privacy

Any personal information collected through this website is handled in accordance with our Privacy Policy.

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Changes to These Terms

These Terms & Conditions may be updated periodically. The latest version will always be available on this website.

Continued use of this website or our services indicates acceptance of any revised Terms & Conditions.

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Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes arising from the use of this website or our services will be subject to the jurisdiction of the courts of Queensland.

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Contact

If you have any questions regarding these Terms & Conditions, please contact: Jackie Hillegers. Email: jackiehillegers@gmail.com Thank you for visiting. We look forward to supporting your wellbeing journey.

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Website Policies

Effective Date: 12 July 2026

At Jackie Hillegers, your trust, privacy and experience are important to us. The following policies explain how your information is collected, how refunds are managed, and our commitment to making this website as accessible as possible.

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Privacy Policy

We are committed to protecting your personal information and respecting your privacy. When you contact us, make a booking, purchase a digital product or subscribe to our mailing list, we may collect information such as your name, email address, phone number and any details you choose to provide.

Your information is used only to:

• Respond to enquiries.

• Manage bookings and appointments.

• Process payments.

• Deliver digital products or services.

• Send updates or newsletters.

• Improve our services and website.

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Your personal information will never be sold or shared with third parties for marketing purposes. We may use trusted third-party providers, such as payment processors, booking platforms and email services, to help deliver our services. These providers manage information in accordance with their own privacy practices. While we take reasonable steps to protect your personal information, no online system can guarantee complete security. You may request access to, or correction of, your personal information at any time by contacting us.

 

Refund Policy

We genuinely hope every experience with Jackie Hillegers is meaningful and supportive.

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Appointments and Individual Sessions

Appointments cancelled with at least 24 hours' notice may be rescheduled or refunded. Cancellations made with less than 24 hours' notice may incur a cancellation fee unless exceptional circumstances apply. Failure to attend a booked session without notice may result in the full session fee being charged.

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Workshops and Group Events

Refunds for workshops or group events may be available if sufficient notice is provided before the event. Where a refund is not possible, your booking may be transferred to another available session at our discretion. If Jackie Hillegers cancels a workshop or event, participants will receive either a full refund or the option to transfer to another session.

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Digital Downloads

Due to the immediate delivery of digital products, purchases of guided recordings, downloadable resources and other digital content are generally non-refundable once accessed or downloaded, except where required under Australian Consumer Law.

If you experience technical difficulties accessing your purchase, please contact us and we will gladly assist.

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Accessibility Statement

Jackie Hillegers is committed to creating a website that is welcoming and accessible to as many people as possible.

We continually work to improve accessibility by aiming to:

• Use clear, easy-to-read language.

• Maintain simple website navigation.

• Provide readable text with good colour contrast where possible.

• Ensure content is accessible across a range of devices.

• Regularly review and improve the user experience.

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If you experience difficulty accessing any part of this website or require information in an alternative format, we encourage you to contact us. We value your feedback and will do our best to provide the information or assistance you need.

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Contact

If you have any questions about these policies, please contact: Jackie Hillegers. Email: jackiehillegers@gmail.com

Thank you for visiting Jackie Hillegers. We appreciate the opportunity to support your wellbeing journey with care, respect and integrity.

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